Customer Service
-
What to do after someone shows interest in your business
Getting interest in your business can feel encouraging and uncomfortable at the same time. Someone has replied to your post, asked about your service, commented on your idea, requested a price, or said they might need what you offer. That is a good sign, but it can also bring up a new problem: What do…
-
How to Say No to a Customer Without Losing Confidence
Saying no to a customer can feel awkward, especially when you are starting out. You may worry they will complain, leave a bad review, choose someone else, or think you are difficult. But saying yes to the wrong request can cause bigger problems: unpaid time, rushed work, unclear expectations, stress, and customers who keep pushing…